Samsung Galaxy Note 7 was a pretty great device until it started to explode and Samsung and carriers had to recall it. After recalling many people returned their devices but still some people were still using it. Samsung and other carriers such as Verizon also rolled out updates so people won’t be able to use it but still 4% people in the US are still using it.
Verizon says that thousands of users are still using the Galaxy Note 7 even after the update on 5th Jan which would disable the device but they are avoiding the updates and using it.
“In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase,”
“The recalled Note 7s pose a safety risk to our customers and those around them.”
-a Verizon spokeswoman told Fortune.
Verizon is now taking a step that any user can’t avoid. Verizon will redirect all the calls coming from Note 7 device to the customer services except for 911 calls. This is a change from the carrier not by Phone and users won’t be able to avoid it. As the customers were reimbursed for it already, Verizon may also bill them for the device which seems bad.
If you are still using a Galaxy Note 7 then return it as soon as possible and Verizon is still offering waived upgrade fee and also a bill credit of up to $100 for returning the device.